Returns & Refunds

Most items may be returned within 30 days of delivery. The return must be initiated within that window and items must meet the condition requirements below.

Returns must be unused, unwashed, and in original condition with tags attached and packaging suitable for resale.

Contact customer service with your order number. Once approved, you will receive return instructions. Include the packing slip or order reference in the parcel.

Return shipping responsibility depends on the reason for return. Defective or incorrect items are typically covered by Virelisse; change-of-mind returns may be at the customer’s expense unless a prepaid label is provided.

After we receive and inspect your return, refunds are usually issued within 5–10 business days to the original payment method. Bank posting times may vary.

Where stock allows, we can help arrange an exchange for size or color. If the preferred item is unavailable, we will process a refund so you can place a new order.

If your order arrives damaged, contact us promptly with photos of the item and packaging. We will arrange a replacement or refund according to availability.

Final-sale items, personalized pieces, and intimate apparel marked as non-returnable cannot be returned. These restrictions are noted on the product page when applicable.